FAQs

In the State of Texas, you have the right to use the repair facility of your choice. By law, you may have your vehicle towed to and repaired at any collision repair facility you choose, and you’re only required to have one estimate.

You pay your deductible to Hillcountry Collision when you pick up your vehicle after repairs are complete. Reach out to our auto body shop today!

No appointment is required. Walk-ins are welcome during normal business hours. After hours and on weekends, appointments are necessary. Our auto body shop will do our best to accommodate your schedule.

Yes, our auto body shop provides a lifetime warranty on all work performed in our shop, for as long as you own the vehicle.

No, as an insured driver, you have the right to take your vehicle to any shop you prefer for your estimate and collision repair.

If you’re filing an insurance claim, we begin the tear-down process after we receive approval from the insurance company. During tear-down, there may be an estimate supplement that requires approval. After receiving final approval, parts are ordered. If this is a customer-pay job, parts are ordered as soon as you approve the estimate and drop your vehicle off for collision repair.

Yes, we will provide you with frequent status updates. Feel free to call or email our auto body shop during the repair process if you have questions or concerns.

Call the shop to schedule your collision repair if we haven’t already discussed drop-off details during your estimate appointment.

Yes, our team will be happy to reserve a rental vehicle for you. It’s part of our commitment to make the collision repair process hassle-free.

Yes, at Hillcountry Collision, we work with all reputable insurance companies to help process your claim. We do this every day, and we always remember that you are our customer, not the insurer.

According to Broadly, there are over 40,000 collision repair shops in the United States. Let us show you why we're one of the best!